Data Retention & Deletion Policy -- Ready Your Store

Section 1

Introduction

This policy explains what data Ready Your Store ("RYS") retains, how long we keep it, and how it is deleted when you uninstall the application or request deletion. It supports our obligations under the GDPR and the Australian Privacy Act 1988.

Section 2

Data Categories and Retention Periods

Data Category	What It Includes	Retention Period
Store metadata	Shop domain, store name, Shopify plan info, install date	While app is installed + 30 days after uninstall
Product data	Product titles, descriptions, variants, metafields, images (as scanned)	While app is installed. Deleted on uninstall.
Scan results and readiness scores	Per-technique outcomes, category scores, overall readiness scores (GEO, UCP, and AP2), scan timestamps	While app is installed + 90 days after uninstall
Fix history and audit trail	What was changed, when, who approved, rollback data	While app is installed + 90 days after uninstall
AI-generated content drafts	Content suggestions from the Content Engine (approved, pending, or rejected)	While app is installed. Deleted on uninstall.
Rollback data	Pre-fix state snapshots for rollback capability	72 hours after fix application, then permanently deleted
Account and billing info	Subscription tier, billing status	Managed by Shopify. Not stored by RYS.
Customer PII	Individual customer personal data	Not collected. RYS does not access or store individual customer data.

Why 90 days? Scan results and fix history are retained for 90 days after uninstall as a convenience for merchants who re-install. If you re-install within 90 days, your historical data is available. After 90 days, all data is permanently deleted.

Section 3

What Happens When You Uninstall

When you uninstall RYS from your Shopify store, the following process begins automatically:

Immediately: Your Shopify billing subscription is cancelled. The theme app extension is removed from your store.
Within 24 hours: Product data and AI-generated content drafts are permanently deleted from our database.
After 30 days: Store metadata is permanently deleted.
After 90 days: Scan results, readiness scores, and fix history are permanently deleted.

Fixes that were previously applied to your store remain in place -- they are part of your store's content and are not removed by uninstalling the app. You can manually revert these changes through your Shopify admin at any time.

Section 4

Requesting Early Data Deletion

You do not need to wait for the retention periods to expire. You can request immediate deletion of all your data at any time by emailing support@readyyourstore.com.

When we receive a deletion request, we will:

Confirm receipt within 2 business days
Delete all your data within 10 business days
Send you confirmation once deletion is complete

Deletion is permanent and cannot be undone. If you re-install RYS after requesting deletion, you will start with a fresh account.

Section 5

GDPR Data Subject Requests

We handle GDPR data requests through Shopify's mandatory webhook system:

Customer Data Request (customers/data_request)

When Shopify sends a customer data request, our system confirms that RYS does not hold individual customer data. We respond with confirmation that no customer records are stored.

Customer Data Erasure (customers/redact)

When Shopify sends a customer erasure request, our system processes the request and confirms that no customer data requires deletion, as we do not store individual customer information.

Shop Data Erasure (shop/redact)

When Shopify sends a shop erasure request (typically 48 hours after uninstall), our system initiates deletion of all data associated with that store, following the timeline described in Section 3.

All GDPR webhook responses include an audit record: store domain, timestamp, tables checked, and records affected.

Section 6

Contact

For questions about data retention or to request data deletion:

Email: support@readyyourstore.com
Company: Third Cache Pty Ltd
ABN: 69 138 584 228
Location: Melbourne, Australia