Support -- Ready Your Store

Section 1

How to Get Help

The fastest way to reach us is by email. Send your request to support@readyyourstore.com and we will reply within two business days.

When writing in, please include the details listed in Section 2 below so we can diagnose your issue without back-and-forth.

Security issues: to report a suspected vulnerability or security concern, email security@readyyourstore.com rather than the general support address. Please do not include exploit details in a public forum.

Section 2

What to Include in Your Request

A good support request helps us resolve your issue faster. Please include:

Your store domain -- e.g. yourstore.myshopify.com
A short description of the issue -- what you were doing when it happened and what you expected to see instead
Any error messages -- copy the exact text or attach a screenshot
The date and time of the issue (include your timezone)
Steps to reproduce -- if you can reliably trigger the problem, describe how

Note: We do not need your Shopify admin password or any API keys. Never share credentials in a support request.

Section 3

Expected Response Times

All support is handled by the Ready Your Store team in Melbourne, Australia.

General enquiries and how-to questions: within two business days
Bug reports and technical issues: within two business days; critical issues affecting live stores are prioritised
Billing questions: handled through Shopify -- contact Shopify support for billing, subscription, or charge disputes
Data or privacy requests: within 30 days, as required by the Australian Privacy Act and GDPR

Business days are Monday to Friday, Melbourne time (AEST/AEDT), excluding Australian public holidays.

Section 4

Common Questions

What does Ready Your Store do?

Ready Your Store scans your Shopify store for AI-search and agentic-commerce readiness -- how well AI assistants and agentic buyers can find, understand, and act on your products -- gives you a GEO Score, and applies approved fixes to improve it. Every fix waits for your approval before it touches your store.

How do I install the app?

Install Ready Your Store from the Shopify App Store and approve the requested permissions. Once installed, open the app from your Shopify admin and run your first scan -- no separate account or configuration is required.

How is my data handled?

We only access the store data needed to scan and fix, we never ask for your admin password or API keys, and we do not sell your data. See our Privacy Policy for the full detail.

How do I roll back a fix?

Every fix applied by Ready Your Store can be rolled back within 72 hours from the Fix History screen inside the app. After 72 hours, rollback data is removed but your fix remains in place.

Why did my GEO Score change between scans?

Scores can change when your store content changes, when Shopify updates theme files, or when our technique library is updated to reflect new AI-engine behaviour. The Scan History screen shows a timestamped record of every scan so you can compare results.

I uninstalled the app -- will my data be deleted?

Yes. On uninstall we delete product data and AI-generated content drafts immediately. Scan results and fix history are retained for 90 days, then deleted. See our Data Retention Policy for full details.

Can I request a copy of my data?

Yes. Email support@readyyourstore.com with the subject line "Data Access Request" and your store domain. We will respond within 30 days.

Support